Refund & Returns

When a return is accepted

• Damaged work
• Incomplete work
• Incorrect work

We accept returns where the return is the result of our error — that is, where you received an incorrect or defective item. Please email contact@theconnoisseurofficial.com, or contact the seller directly using the information in the shipment, with supporting photographs, within 3 days of receiving the artwork.

To be eligible for a return, the item must be unused and in the same condition in which you received it, and in its original packaging.

Damaged, incorrect or incomplete deliveries

Sellers on The Connoisseur follow a 3-day return claim policy for damaged or incorrect goods. The claim must be made within 3 days of receipt, either directly with the seller contact named on the shipment or through the contact details on this site.

We ask that the return be shipped back in the original packing materials and container provided by the seller. The customer self-ships the damaged or incorrect work in the same condition in which it was delivered; in some cases the seller may help facilitate a return with a courier service. Return shipping cost is borne by the seller in the case of damaged, incorrect or incomplete deliveries.

Once the returned work is received back by the seller, a full refund is issued to your original payment method within two weeks of handing your package to the return shipper. In many cases the refund arrives sooner. This period includes transit time, our internal process and the bank's processing time. For international transfers the process may take longer.

Variation in handmade works

Because each artwork is individually created, there may be slight variation in shade and colour. Complaints in this regard cannot be accepted as grounds for return.

Works not eligible for return

Commissioned works, bespoke framing and works altered at the buyer's request are not returnable, except where they arrive damaged in transit.

Questions

For help with a return, write to contact@theconnoisseurofficial.com.